Airport Operations & Baggage Program
Integrated controls for an operations center and baggage upgrade, delivered without a single missed departure.
- Owner
- Confidential
- Location
- U.S.
- Market
- Airports
- Our role
- Integrated project controls
- Scale
- $310M program
- Completed
- 2025
Program controls for an operations center and baggage system upgrade delivered without a single missed departure.
The airport had to replace its baggage handling system and build a new operations center while every flight kept running. Work was limited to overnight windows, each cutover had to be planned around the flight schedule, and airlines needed advance notice of any change. Cost and schedule were reported separately, so the airport never saw them together.
The approach.
- 01
One controls system
We combined schedule, cost, risk and change into one integrated project controls system with a single monthly cycle.
- 02
Cutovers planned hour by hour
Every baggage cutover had a detailed schedule, a go or no-go checklist and a rollback plan agreed with airport operations.
- 03
Earned value by work area
Performance was measured by terminal zone, so overnight productivity problems surfaced within a week.
- 04
Monthly executive report
Airport leadership got one report covering critical path, EAC, contingency and operational risk, with decisions called out.
The outcome.
“At an airport, the schedule has to work around the one thing that never stops. Every overnight window was planned like a launch.”
Project controls director, KonradBeck
Planning something like this?
Share the program, the budget and the date that matters. A senior controls lead will tell you where the risk sits and how we would bring it under control.