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Justice & Public Safety · 2024

Regional Emergency Communications Center

An independent schedule review that found the risk to a hard dispatch cutover date while there was still time to fix it.

Owner
Confidential
Location
U.S.
Market
Justice & Public Safety
Our role
Schedule assurance
Scale
$96M facility
Completed
2024
The brief

Independent schedule review and risk analysis for a 24/7 dispatch center with a hard cutover date.

The agency had a fixed date to cut 24/7 emergency dispatch over to a new center. Radio, network and console systems had to be installed, tested and accepted before a single call could be routed. The contractor’s schedule showed the date as safe. The agency wanted an independent view before committing to the cutover with its partner agencies.

How we controlled it

The approach.

  1. 01

    Schedule health check

    We ran a DCMA 14-point assessment and found open-ended activities, hard constraints and missing links around systems testing.

  2. 02

    Critical path rebuilt

    Working with the contractor, we corrected the logic so testing, training and acceptance sat on a true critical path.

  3. 03

    Monte Carlo QSRA

    A quantitative schedule risk analysis put the original cutover date at P22 and showed which risks drove the spread.

  4. 04

    Mitigation the agency could act on

    Early equipment release and parallel acceptance testing raised confidence in the cutover date to P80.

The outcome.

P22 → P80Confidence in the cutover date
37Logic defects corrected
6 wksTesting risk retired early
0Missed calls at cutover

“The schedule said the date was safe. The data said it had about a one-in-five chance. That gap is why owners call us.”

Schedule assurance lead, KonradBeck
Justice & Public Safety

Planning something like this?

Share the program, the budget and the date that matters. A senior controls lead will tell you where the risk sits and how we would bring it under control.